:root{--sc-primary:#2563eb;--sc-primary-dark:#1d4ed8;--smartchat-primary-color:#2563eb;--smartchat-button-color:#2563eb;--smartchat-accent-color:#1d4ed8;--smartchat-text-color:#ffffff;--sc-bg:#ffffff;--sc-text:#1f2937;--sc-text-muted:#6b7280;--sc-border:#e5e7eb;--sc-bubble-size:56px;--sc-panel-width:340px;--sc-panel-height:480px;--sc-radius:16px;--sc-radius-sm:8px;--sc-shadow:0 10px 40px rgba(0,0,0,.18);--sc-font:-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif}.smartchat-widget{position:fixed;z-index:99999;font-family:var(--sc-font);font-size:14px;line-height:1.5}.smartchat-bottom-right{bottom:24px;right:24px}.smartchat-bottom-left{bottom:24px;left:24px}.smartchat-bubble{position:relative;width:var(--sc-bubble-size);height:var(--sc-bubble-size);border-radius:50%;background:var(--smartchat-button-color,var(--sc-primary));color:var(--smartchat-text-color,#fff);border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;box-shadow:var(--sc-shadow);transition:transform .2s,background .2s;outline:none}.smartchat-bubble:hover{background:var(--smartchat-accent-color,var(--sc-primary-dark));transform:scale(1.08)}.smartchat-bubble:focus-visible{outline:3px solid var(--smartchat-accent-color,var(--sc-primary));outline-offset:3px}.smartchat-badge{position:absolute;top:-4px;right:-4px;background:#ef4444;color:#fff;border-radius:999px;font-size:10px;font-weight:700;min-width:18px;height:18px;padding:0 4px;display:flex;align-items:center;justify-content:center;border:2px solid #fff}.smartchat-widget:not(.smartchat-minimized) .smartchat-bubble{display:none}.smartchat-panel{position:absolute;bottom:0;width:var(--sc-panel-width);height:var(--sc-panel-height);background:var(--sc-bg);border-radius:var(--sc-radius);box-shadow:var(--sc-shadow);display:flex;flex-direction:column;overflow:hidden;transition:all 0.2s ease;opacity:1}.smartchat-bottom-right .smartchat-panel{right:0}.smartchat-bottom-left .smartchat-panel{left:0}.smartchat-minimized .smartchat-panel{height:0;pointer-events:none}.smartchat-header{display:flex;align-items:center;justify-content:space-between;background:var(--smartchat-primary-color,var(--sc-primary));color:var(--smartchat-text-color,#fff);padding:12px 14px;font-weight:600;font-size:15px;flex-shrink:0}.smartchat-header-actions{display:flex;gap:6px}.smartchat-icon-btn{background:#fff0;border:none;color:rgb(255 255 255 / .85);cursor:pointer;padding:2px;border-radius:4px;display:flex;align-items:center;transition:color .15s,background .15s}.smartchat-icon-btn:hover{color:var(--smartchat-text-color,#fff);background:rgb(255 255 255 / .15)}.smartchat-body{flex:1;overflow-y:auto;display:flex;flex-direction:column}.sc-screen{flex:1;display:flex;flex-direction:column}#sc-screen-welcome{padding:28px 20px;justify-content:center;align-items:center;text-align:center}.sc-form-inner{padding:16px;display:flex;flex-direction:column;gap:10px;overflow-y:auto}.sc-label{font-weight:600;color:var(--sc-text);margin:0 0 4px}.sc-input,.sc-textarea{width:100%;padding:9px 12px;border:1px solid var(--sc-border);border-radius:var(--sc-radius-sm);font-family:inherit;font-size:13px;color:var(--sc-text);background:#f9fafb;box-sizing:border-box;transition:border-color .15s,box-shadow .15s;resize:none}.sc-input:focus,.sc-textarea:focus{outline:none;border-color:var(--smartchat-accent-color,var(--sc-primary));box-shadow:0 0 0 3px rgb(37 99 235 / .15);background:#fff}.sc-btn{padding:10px 16px;border:none;border-radius:var(--sc-radius-sm);font-family:inherit;font-size:13px;font-weight:600;cursor:pointer;transition:background .15s,transform .1s}.sc-btn-primary{background:var(--smartchat-button-color,var(--sc-primary));color:var(--smartchat-text-color,#fff)}.sc-btn-primary:hover{background:var(--smartchat-accent-color,var(--sc-primary-dark))}.sc-btn-primary:active{transform:scale(.98)}.sc-btn-primary:disabled{opacity:.6;cursor:default}.sc-btn-secondary{background:#fff0;color:var(--smartchat-accent-color,var(--sc-primary));border:1.5px solid var(--smartchat-accent-color,var(--sc-primary))}.sc-btn-secondary:hover{background:rgb(37 99 235 / .06)}.sc-btn-ghost{background:#fff0;color:var(--sc-text-muted);border:1px solid var(--sc-border);margin-top:4px}.sc-btn-ghost:hover{background:#f3f4f6;color:var(--sc-text)}.smartchat-end-icon-btn:hover{color:#ef4444!important;background:rgb(239 68 68 / .1)!important}.sc-waiting{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:16px;flex:1;color:var(--sc-text-muted)}.sc-spinner{width:36px;height:36px;border:3px solid var(--sc-border);border-top-color:var(--smartchat-accent-color,var(--sc-primary));border-radius:50%;animation:sc-spin .8s linear infinite}@keyframes sc-spin{to{transform:rotate(360deg)}}#sc-screen-chat{padding:12px;overflow:hidden;min-height:0}.sc-messages{display:flex;flex-direction:column;gap:10px;flex:1;min-height:0;overflow-y:auto}.sc-msg{display:flex;flex-direction:column;max-width:82%}.sc-msg-client{align-self:flex-end;align-items:flex-end}.sc-msg-agent{align-self:flex-start;align-items:flex-start}.sc-msg-bubble{padding:9px 13px;border-radius:14px;font-size:13px;line-height:1.5;word-break:break-word;white-space:pre-wrap}.sc-msg-client .sc-msg-bubble{background:var(--smartchat-button-color,var(--sc-primary));color:var(--smartchat-text-color,#fff);border-bottom-right-radius:4px}.sc-msg-agent .sc-msg-bubble{background:#f3f4f6;color:var(--sc-text);border-bottom-left-radius:4px}.sc-msg-meta{font-size:10px;color:var(--sc-text-muted);margin-top:2px;padding:0 4px}.sc-typing-indicator{display:flex;align-items:center;gap:7px;padding:4px 2px 6px;min-height:24px}.sc-typing-label{font-size:11px;color:var(--sc-text-muted);font-style:italic}.sc-typing-dots{display:inline-flex;align-items:center;gap:3px}.sc-typing-dots span{width:6px;height:6px;border-radius:50%;background:var(--sc-text-muted);animation:sc-dot-bounce 1.2s ease-in-out infinite}.sc-typing-dots span:nth-child(2){animation-delay:.2s}.sc-typing-dots span:nth-child(3){animation-delay:.4s}@keyframes sc-dot-bounce{0%,80%,100%{transform:translateY(0);opacity:.4}40%{transform:translateY(-5px);opacity:1}}.sc-queue-pos{font-size:13px;color:var(--smartchat-accent-color,var(--sc-primary));font-weight:600;margin-top:4px;min-height:1.4em}.sc-rating-box{display:flex;flex-direction:column;align-items:center;gap:8px;width:100%;padding-bottom:4px}.sc-rating-label{font-size:13px;color:var(--sc-text-muted);margin:0}.sc-stars{display:flex;gap:6px}.sc-star{background:none;border:none;cursor:pointer;font-size:28px;color:#d1d5db;padding:0;line-height:1;transition:color .15s,transform .1s}.sc-star:hover,.sc-star.sc-star-hover,.sc-star.sc-star-selected{color:#f59e0b}.sc-star:hover{transform:scale(1.15)}.sc-rating-box.sc-rated .sc-star{cursor:default}.sc-rating-box.sc-rated .sc-star:hover{transform:none}.sc-ended{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:10px;flex:1;padding:20px;text-align:center;color:var(--sc-text-muted)}.sc-input-area{display:flex;align-items:flex-end;gap:8px;padding:10px 12px;border-top:1px solid var(--sc-border);background:#fff;flex-shrink:0}.sc-msg-textarea{flex:1;border:1px solid var(--sc-border);border-radius:var(--sc-radius-sm);padding:8px 10px;font-family:inherit;font-size:13px;resize:none;max-height:100px;overflow-y:auto;line-height:1.4;transition:border-color .15s}.sc-msg-textarea:focus{outline:none;border-color:var(--smartchat-accent-color,var(--sc-primary))}.sc-btn-send{background:var(--smartchat-button-color,var(--sc-primary));color:var(--smartchat-text-color,#fff);border:none;border-radius:var(--sc-radius-sm);padding:8px 10px;cursor:pointer;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:background .15s}.sc-btn-send:hover{background:var(--smartchat-accent-color,var(--sc-primary-dark))}.smartchat-powered-by{border-top:1px solid var(--sc-border);color:var(--sc-text-muted);font-size:11px;line-height:1.4;padding:6px 10px;text-align:center}.sc-error{color:#dc2626;font-size:12px;margin:0}.sc-feedback{font-size:12px;margin:0}.sc-feedback.success{color:#16a34a}.sc-feedback.error{color:#dc2626}@media (max-width:420px){:root{--sc-panel-width:calc(100vw - 32px)}}